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Competition Commission ~ Right to Repair II


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Course Description

  • CPD Accreditation detail: Insurance Institute of South Africa (IISA)
  • CPD hour allocation: 1 CPD (online video)
  • CPD registration number: EVT-20210520-0023
  • Length of video: 55 minutes
Content information:

The purpose of the session is to further unpack the impact the Competition Commissions – Right to Repair Guidelines on 1 July 2021.  If you consumed the first Competition Commission ~ Right to Repair content would you have realised the panel had many unanswered questions.  We thus called in George Herbst, Senior Associate from Barnard Incl. Attorneys to clarify some of the confusion.  During this video will George specifically address specific points contained in the Guidelines which will bring about more clarity.

Intended Audience:

The content will be beneficial to anybody working within the short-term insurance industry.

Presentation Topics:
  1. How did the guidelines come about
  2. Intent of the guidelines
  3. Difference between Guidelines and Law
  4. Use of equal matching quality parts
  5. The continued use of OEM MBRs
  6. Responsibility of the ISP in disclosing the risks and potential consequences
  7. The responsibility of the consumer
  8. Poor repairs and the impact on OEM warranty
  9. Insurance companies responsibility to promote fair allocation of work and fair appointment processes
  10. In-warranty and out-of-warranty repairs by insurance companies
  11. Insurance companies responsibility in making their panel available
  12. Understanding the period and intent of keeping suppliers on its panel for longer than five years
  13. Positives and potential pitfalls of the Guidelines
Outcome:

The outcome is that the viewer will have a clearer understanding of the Competition Commission Guidelines, its intent and interpretation.  It is essential for everybody in the industry to have a broad understanding of these guidelines, since it will have a direct impact on the insurance companies panel and how they direct work going forward.  It will furthermore enable the customer facing agents with knowledge when fronting questions from their clients on the subject.