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Conflict Management


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Course description

  • CPD Accreditation detail: Insurance Institute of South Africa (IISA)
  • CPD hour allocation: 1 CPD (online video)
  • Video: 63 minutes
  • CPD registration number: EVT-20220303-0076

Content Information:

The purpose of the session is to share a model that will help you understand your personal conflict styles. We will share the reason behind our personal conflict styles by looking at the role we play in conflict situations.  And lastly will we look at some useful tips to effectively handle difficult conversations. 

Intended Audience:

The content will be beneficial to ANYBODY working with people.    

Presentation Topics:

  1. Basic dimension styles
  2. Conflict styles
    1. Competing
    2. Collaborating
    3. Compromising
    4. Avoiding
    5. Accommodating
  3. Karpman’s drama triangle
  4. Effective communication
  5. Eight steps to effective conversations
  6. Timing and location
  7. Communication mistakes to avoid

Outcome:

The ideal outcome is for you to understand your conflict style, the role you play in any conflict situations and finally learn some useful trips in dealing with conflict situation.