Course description
- CPD Accreditation detail: Insurance Institute of South Africa (IISA)
- CPD hour allocation: 1 CPD (online video)
- Video: 63 minutes
- CPD registration number: EVT-20220303-0076
Content Information:
The purpose of the session is to share a model that will help you understand your personal conflict styles. We will share the reason behind our personal conflict styles by looking at the role we play in conflict situations. And lastly will we look at some useful tips to effectively handle difficult conversations.