Course Description
- CPD Accreditation detail: Insurance Institute of South Africa (IISA)
- CPD hour allocation: 1 CPD (online video)
- CPD registration number: EVT-20210413-0002
- Length of video: 62 minutes
Content information:
The purpose of the session is to reflect on the typical culture towards complaint handling and how to change mindset. How we use historical information to improve our processes and procedures. The effective use of information available to us in customising our service to the policyholder. Practical tips on how to deal with complaints, and finally basic overview of fundamentals, to ensure our communication is professional.