Impact of COVID 19
Course Description
- CPD Accreditation detail: Insurance Institute of South Africa (IISA)
- CPD hour allocation: 1 CPD (online video)
- CPD registration number: EVT-20210514-0011
- Length of video: 59 minutes
Content information:
The purpose of the session is to reflect on the impact Covid-19 had on the industry at large. We interviewed and make available industry experts viewpoints on fraud (ICB), Motor body repair (SAMBRA), Assessing (Net Assess) and the Glass industry (PG Glass). The purpose is creating awareness as to the continued impact Covid-19 had on our industry and how the industry coped with the pandemic.
Intended Audience:
The content will be beneficial to anybody working within the short-term insurance industry.
Presentation Topics:
- Discussion with Garth de Klerk, CEO of the Insurance Crime Bureau (12m38s)
- How did Covid-19 impact the fraud environment
- Difference between opportunistic fraud versus professional criminals
- Syndicate fraud
- Unemployment leading to crime
- Artificial intelligence used to identify fraud amongst Insurers
- Consequences of committing fraud
- How to report fraud
- Discussion with Richard Green, National Director of SAMBRA (South African Motor Body Repair Association) (12m55s)
- Who is SAMBRA and what they do
- Impact Covid-19 had on the Motor Body Repair (MBR) Industry
- Part availability
- How long do we envisage the impact of Covid-19 to remain
- Discussion with Peter Rodgers, Director of Net Assess (Independent Assessing) (12m22s)
- Impact to the assessing environment during Covid-19
- Unique challenges experienced
- How has the assessing world changed as a result of Covid-19
- How did Net Assess manage to stay afloat
- Opinion as to the impact to the MBR space
- Hurdles to overcome once lockdown was lifted
- How long will the impact of Covid-19 remain
- Lessons learned from Covid-19
- Discussion with Steven Lurie, Commercial Director of PG Glass (22m11s)
- Impact of Covid-19 to the Glass industry
- Type of claims during Covid-19
- Has volumes returned to pre-Covid-19
- How did PG Glass remain sustainable during Covid-19
- What additional costs were incurred
- Unpacking the complexity of choosing a sanitising product
- Challenges faced in dealing with clients during Covid-19
- Stock levels once lockdown was lifted
- Lessons learned from Covid-19
Outcome:
The outcome is to create awareness as to the impact Covid-19 had on the industry from a fraud, assessing, vehicle repair and glass replacement aspect. The impact resulting from these four industries could have significant impact to the insurance industry at large. The viewer will walk away from this session having a general perspective as to the impact Covid-19 had on four of the industries major players.